Privacy Policy

Company: AGENCY ARTISTIC INTERNATIONAL s.r.o.

Company ID (IČO): 27120147

Address: Benkova 1698/9, Chodov, 149 00 Praha

Email: info@swanlake.cz

We collect the following categories of personal data:

• Contact information (name, email address, phone number)
• Payment information (processed securely through Stripe)
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent on site)

• Processing ticket orders and sending confirmation emails
• Responding to your inquiries and providing customer support
• Analyzing website usage to improve our services
• Complying with legal obligations

• Contract performance - to fulfill your ticket orders
• Consent - for analytics and marketing cookies
• Legitimate interests - to improve our services and prevent fraud
• Legal obligation - to comply with tax and accounting requirements

Our website uses cookies to enhance your browsing experience:

Necessary Cookies

Essential for the website to function properly. These include session cookies and shopping cart functionality.

Analytics Cookies

We use Google Analytics and Google Ads to understand how visitors use our website. These cookies are only set with your consent.

We share data with the following third-party service providers:

• Stripe - Payment processing (PCI-DSS compliant)
• Google Analytics - Website analytics and advertising
• Vercel - Website hosting

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically 3 years for order data as required by Czech tax law, and until consent is withdrawn for marketing purposes.

Under the General Data Protection Regulation, you have the following rights:

• Right to access - request a copy of your personal data
• Right to rectification - correct inaccurate data
• Right to erasure - request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at info@swanlake.cz

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Czech Data Protection Authority:

Úřad pro ochranu osobních údajů
Pplk. Sochora 27, 170 00 Praha 7
www.uoou.cz